Welcome to the ROOLEE help center! Here, we’ve gathered answers to the most common questions about our effortless style, delivery, and service—all designed with our community of modern women, playful moms, style-savvy teens, and practical dreamers in mind.

📦 Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping methods to fit your timeline and budget:

🚚 Standard Shipping ($12.95): Ideal when you need your versatile pieces sooner. Processed in 1-2 business days, then delivered via DHL or FedEx in 10-15 business days.

🎁 Free Shipping (on orders over $50): Perfect for planning ahead! Processed in 1-2 business days, then delivered via EMS in 15-25 business days. A little patience means more budget for those flowing dresses or kids’ essentials!
How long does order processing take?
All orders are thoughtfully prepared by our team within 1-2 business days before they are handed over to the carrier.
Where do you ship?
We ship globally to bring effortless style to your everyday! However, we are currently unable to ship to a few select remote regions and parts of Asia. If you’re unsure about your location, please contact our customer service team.
Will I receive tracking information?
Yes! Once your package is on its way, we’ll send you a shipping notification email with a tracking link so you can follow your ROOLEE finds on their journey to you.

🔁 Returns & Exchanges

What is your return policy?
We want you to love every piece. If something isn’t quite right, you have 15 days from the date you receive your order to initiate a return. Our policies are clear and hassle-free because confidence in your purchase is key.
How do I start a return or exchange?
Please reach out to our friendly customer service team at [email protected] with your order number and details about the item you’d like to return or exchange. We’ll guide you through the simple process.

💳 Payments & Account

What payment methods do you accept?
Checkout is secure and simple. We accept: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to ensure your personal and payment information is protected.
Do I need an account to place an order?
You can check out as a guest! However, creating an account allows you to track orders faster, save your preferences, and enjoy a more personalized shopping experience next time.

👗 Products & Sizing

What kind of products does ROOLEE offer?
We specialize in versatile, value-driven collections designed for effortless everyday style. Our curated range includes:
Dresses Bottoms Outerwear Sets + Jumpsuits Bags Shoes & Boots Specialty Footwear Jewelry Hats & Hair Accessories Kids & Baby Essentials Boys & Girls Clothing

Perfect for modern women, playful moms, and style-savvy teens looking for pieces that transition seamlessly from day to night.
Where can I find size guides?
Size guides are available on each product page. We recommend checking the specific measurements for each item, as fits may vary across our different collections (like our flowing boho-chic dresses vs. kids’ wear).
Do you offer gift cards or gift wrapping?
We currently do not offer gift cards or dedicated gift wrapping. However, our packaging is always stylish and thoughtful—your items will arrive ready to elevate your closet!

Still Have Questions?

Our dedicated customer service team is here to help you! Reach out to us anytime at [email protected].

We’re committed to making your ROOLEE experience personal, exciting, and trustworthy—from browsing to delivery.

ROOLEE FASHION SHOP
3659 C Street, BRONX, US 10454 | www.rooleeus.com

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