Returns & Exchanges

Our Return & Exchange Policy at a Glance

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
• Return Method: Please use the return portal or contact us at [email protected] to initiate a return.
• Refund Timeframe: 5-10 business days after we receive and inspect your return.
• Exchanges: We happily offer exchanges for a different size or color, subject to availability.

The Simple Step-by-Step Process

1 Initiate Your Return or Exchange

Within 15 days of delivery, please email our customer care team at [email protected] with your order number and the items you wish to return or exchange. You can use the template below to make it super easy.

2 Wait for Our Instructions

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not send anything back without this RMA number.

3 Package Your Items Securely

Place the items in their original packaging if possible, include the original packing slip or a copy of your order confirmation, and clearly write the RMA number on the outside of the package. For Bottoms, Outerwear, or Sets + Jumpsuits, please ensure they are folded neatly.

4 Ship Your Return

Take your securely packaged return to any postal service or courier. We recommend using a trackable service. The return shipping cost is the customer’s responsibility, unless the return is due to our error (wrong item or defective product).

5 Let Us Handle the Rest

Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days. You’ll receive an email confirmation for every step!

Return & Exchange Request Email Template

Copy and paste the template below into an email, fill in your details, and send it to [email protected] to get started.

Refunds: When & How

We process refunds with the same care we put into curating our Bags and Boots collections.

• Timing: Refunds are processed within 5-10 business days after we receive and approve your return.
• Method: Your refund will be issued back to the original payment method used during checkout (Visa, MasterCard, JCB, or PayPal).
• Notification: You will receive an email notification once the refund has been initiated by us. Please note that it may take an additional 3-5 business days for the refund to appear on your bank or credit card statement, depending on your financial institution’s policies.
• Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the new item to you.