At ROOLEE, we design every Dress, Kids outfit, and Accessory with love and attention to detail. We want your style journey to be as seamless as our collections, from the moment you browse to the day your package arrives and beyond. This policy outlines everything you need to know about shipping your order and our straightforward return process.

Shipping Information

We strive to get your carefully curated items to you as quickly and safely as possible.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve our global community (excluding some remote areas and parts of Asia):

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery: 10-15 business days after shipment.
    • Cost: $12.95 (flat rate).
  • Free Shipping: Shipped via EMS.
    • Delivery: 15-25 business days after shipment.
    • Cost: FREE on all orders over $50.

You will receive a tracking number via email once your order ships, so you can follow its journey to your doorstep.

Our Hassle-Free Return & Exchange Policy

We want you to be completely thrilled with your purchase. If something isn’t quite right, our return and exchange process is designed to be straightforward, transparent, and hassle-free—just like your shopping experience.

Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
  • Return Method: Initiate via our return portal or by emailing [email protected].
  • Refund Timeframe: 5-10 business days after we receive and inspect your return.
  • Exchanges: We happily offer exchanges for a different size or color, subject to availability.

✨ Important Note on Final Sale Items

To ensure the health and safety of our community (especially for our cherished Baby and Kids items) and due to the intimate nature of certain products, the following items are FINAL SALE and cannot be returned or exchanged:

  • Hair accessories (for hygiene reasons)
  • Specialty Footwear that shows signs of wear
  • Jewelry that has been personalized or engraved
  • Any item marked as “Final Sale” or “Clearance” at the time of purchase

Please choose these items carefully.

The Simple Step-by-Step Return/Exchange Process

1Initiate Your Request

Within 15 days of delivery, email our customer care team at [email protected] with your order number and the items you wish to return or exchange. Use the template below to make it easy.

2Wait for Instructions

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. Please do not send anything back without this RMA number.

3Package Your Items Securely

Place the items in their original packaging if possible. Include the original packing slip or order confirmation. Clearly write the RMA number on the outside of the package. For Bottoms, Outerwear, or Sets + Jumpsuits, please ensure they are folded neatly.

4Ship Your Return

Take your securely packaged return to any postal service or courier. We recommend using a trackable service. The return shipping cost is the customer’s responsibility, unless the return is due to our error (e.g., wrong or defective item).

5Let Us Handle the Rest

Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days. You’ll receive an email confirmation for every step!

Email Request Template

Copy, paste, and fill in your details to get started:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear ROOLEE Customer Care Team,

I would like to request a return/exchange for my recent order.

Order Number: [Please insert your order number]
Name: [Your Full Name]
Email: [The email used to place the order]

Items I wish to return/exchange:
– Item Name: [e.g., Floral Midi Dress]
– SKU/Size: [e.g., RL-DRESS-001 / Size M]
– Reason: [e.g., Size too large / Exchange for a different color / etc.]

I have read and understand the return policy, and confirm the item(s) are unworn, unwashed, and have all original tags attached.

Please send me the RMA number and return instructions at your earliest convenience.

Thank you,
[Your Name]

Refunds: When & How

We process refunds with the same care we put into curating our Bags and Boots collections.

  • Timing: Refunds are processed within 5-10 business days after we receive and approve your return.
  • Method: Your refund will be issued back to the original payment method used during checkout (Visa, MasterCard, JCB, or PayPal).
  • Notification: You will receive an email notification once the refund has been initiated. Please note it may take an additional 3-5 business days for the refund to appear on your statement, depending on your financial institution.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the new item to you.

Need Style Advice or Have Questions?

Our team is here to help you find the perfect fit—whether it’s for our Girls or Boys collections, Clothing, or stunning Accessories. Don’t hesitate to reach out!

Email: [email protected]
Address: ROOLEE FASHION SHOP, 3659 C Street, BRONX, US 10454

We typically respond to all inquiries within 24-48 hours during business days.

Thank you for being part of the ROOLEE community. We’re committed to making every aspect of your experience joyful and secure.

Last Updated: April 2024
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